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Driver Cancellation

Cancel and no-show fee policy for drivers

PCS uses cancel and no-show fees to make sure you’re paid for your time and effort.
You’ll either get paid a minimum cancellation fee or receive earnings based on the time and distance you drive, whichever is greater.
You can see your per-minute and per-mile rates for each ride on your rate card.

Cancellation info

Your cancellation fee is calculated with your rate card, based on your time and distance on the way to the passenger.
There’s a minimum cancellation fee amount to make sure you’re paid for your time and effort. You can view your cancellation fee minimum in your rate card.
Your acceptance rate isn’t affected if your passenger cancels, or if they’re a no-show.

Acceptance rate

Canceling a ride after you’ve already accepted it affects your acceptance rate.
Your acceptance rate isn't affected if a passenger cancels or is a no-show.
If a passenger contacts you and says they don't need a ride, ask them to cancel the ride in their app.

Scheduled Rides

  • Cancelling a Scheduled Ride:

    • You can cancel a scheduled ride in the app if your plans change so another driver can take it.

    • If a passenger cancels less than one hour before pickup and you’re already online, you’ll receive a $10 cancellation fee.

  • Excessive Cancellations:

    • Cancelling or failing to complete too many scheduled rides may reduce your access to scheduled rides for 14 days.

  • Arrival Requirements:

    • You may lose your scheduled ride if you cannot arrive on time or are not online at least 30 minutes before pickup.

    • If you’re more than 10 minutes late and the passenger cancels, you won’t receive a cancellation fee.

  • Important Note:

    • Only reserve scheduled rides that you are able to complete.

Passenger No-Shows

To be eligible for a no-show fee, you must:

  1. Tap “Arrive” as close to the passenger’s pickup location as possible.

  2. Wait until the countdown reaches 0:00 without moving from the pickup location.

  3. Contact the passenger or respond if they contact you.

  4. Cancel the ride by selecting “Passenger didn’t show up.”

  5. Tap “Cancel ride” to finish.

Exceptions – You won’t get a no-show fee if:

  • You are too far from the pickup location.

  • You miss any of the required steps above.

Warnings and Suspension:

  • Excessive no-show cancellations may lead to account suspension.

  • PCS will issue a warning before suspension or deactivation.

  • Check the email linked to your PCS account for details.

Cancelling a Ride

You may need to cancel a ride for reasons outside your control.

Examples when you should ask the passenger to cancel:

  • Passenger has luggage or items that won’t fit in your vehicle.

  • Technical issues prevent you from tapping to arrive or pick up.

  • Roadwork, drawbridges, or other obstacles prevent reaching the pickup.

Other valid reasons to cancel include (but are not limited to):

  • Personal or family emergency

  • Feeling unsafe completing the ride

  • Passenger cannot be located after attempts to contact them

  • Passenger is under 18 and not accompanied by an adult

  • Passenger lacks a required car seat for a child

  • Too many passengers to fit safely in the vehicle

How to Cancel a Ride:

  1. Swipe up on the bottom panel in the app.

  2. Tap “Cancel” and select the option that matches your situation.

Community Standards:

  • PCS encourages open-mindedness and mutual respect among all users.

  • Before cancelling, drivers should review PCS’s Anti-Discrimination Policies.